It’s the people, stupid

Lately I’ve been increasingly struck by the amount of stuff coming out about the need to focus on the messiness of reality, people, things, rather than the hard mechanics of BPM & similar approaches – like the ‘adoption engineering’ in VPEC-T, the engagement with Web 2.0 etc. Wondering how I will explain to the business that process management the way we’ve been doing it – review, define, redefine, implement, monitor compliance etc – is really not the way to do things where people are involved (& where aren’t they?) Also wondering how to explain it to myself! But the stuff in VPEC-T about focusing on real world events, rather than the way an automated process thinks they happen, has really struck a chord – just don’t know what to do with it! But have a real sense that something is changing.

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