Further comments on the JISC FSD Workshop on 9th September 2010 – absent from previous blog – very interesting report from SHM Consulting about North Herts College & the outsourcing/sharing of their finance function. One of the findings was that the College could make significant savings by reorganising their finance function internally, without any sharing/outsourcing – & the conclusion drawn from this was that optimisation of the internal process is an essential precursor of such sharing/outsourcing, otherwise important efficiency gains might be missed.
Kind of parallels the argument for doing EA before shared services/outsourcing (which would of course include the process work) – if you don’t know what services you’re currently running, & what systems support them, & at the right level of granularity, chances of making a right pig’s ear out of sharing/outsourcing will be optimised.
So it’s a good point – although I don’t think it would apply in every case, as there may be opportunities for sharing/outsourcing in relation to less mature/new services where there wouldn’t be an existing process to be optimised in the first place.
Certainly emphasises the need for a focus on EA & within it process modelling, however…