EA, Service Design & Performance – getting busy

First blog of the New Year, & catalysed by an excellent Ovum OpinionWire report ‘Break up the IT organisation at your peril’ by Tim Jennings.

Starts with some findings from the Accenture 2010 Global IT Performance research – interesting stuff, as reported by Ovum top performers were focused on:  ‘advanced virtualisation & dynamic provisioning of infrastructure…adoption of a well-defined service catalogue…architecture and measurement…’  they have: ‘a well-defined architecture and apply it to all initiatives…a more formal process for planning and measuring their IT-enabled business investements…develop a business case for all IT investments… measure and report on whether the benefits are realised…’

All good stuff, can just look like common sense, but then common sense isn’t necessarily that common. This is also just the kind of analysis that is useful when you’re trying to make the case for EA, service approaches, benefits management etc.   ‘Ovum believes strong IT governance and enterprise architecture initiatives are crucial for both cost efficiency and value creation’ – music to my ears…

Interestingly, also a brief comment on ‘developments without architecture’, which is something close to my heart at the moment as I’ve just completed the first draft of a service approach to dealing with such eventualities.   ‘From a design standpoint, it is preferable to review all initiatives against the target architecture, even if a variation is granted for business reasons’ – couldn’t have put it better myself.

So a good summary of things to keep the focus on in the coming year, & a helpful validation of some of the stuff we’re doing: continuing to build on EA work; redesigning ourselves as a service organisation with standards and perfromance measures; working out how to merge EA & ITIL (& designing a service to cater for developments without architecture is a good first); refining the Governance structure; and getting going on our JISC/LFHE Strategic ICT Toolkit project. & that’s just for starters…

So things seem to be coming together quite nicely at the moment – but it often seems that way at this time of year, just have to hope it lasts…& remember, you don’t need systems, you need services – be careful out there…


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