Students as producers of IT departments – Dan Derricott, Lincoln. Student engagement – we need to engage with students. Does your IT service engage with the student voice? Not enough! – but have to recognise that there are student voices, rather than 'a' student voice – engage with the diversity, Students Union can be helpful but probably not comprehensive. 1968 – students became more than students. Could not have imagined what they were going to get – but can institutions engineer this experience? Need to create an environment in which it can happen – but you can take a horse to water…Systematic engagement of students.
A CFO & an IT Director in conversation – Bob Rabone & Chris Sexton, Sheffield. Think about money. What is the point of an accountant? IT joke: people who solve a problem you didn't know you had, in ways that you don't understand: serious point, get better at explaining what you're doing. 3 reasons for doing something: cheaper, better, or income generating. Make sure you can explain in those terms. What do IT Directors want? Budgets that go on for more than a year. A procurement officer who understands IT procurement. Savings that come back to the department. Can get capital but can't get staff – get stuff but can't do anything with it…Thinking, Fast and Slow: Daniel Kahneman
(A thought, apropos of something: the psychopathology of organisations – identify a problem; create a job to solve the problem; perpetuate the problem; go back to the top of the slide (we are in Liverpool, after all…))